Returns & Exchanges
Purchases made directly from Dame may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at email@example.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
Workshops recordings are non-refundable due to the digital nature of the product.
If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
How do I start my return?
Please contact our customer service team at firstname.lastname@example.org to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
What if I bought my product from another website, retailer, or store?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from.
Dame Products warrants all products against defects in materials and workmanship for a period of three (3) years commencing on the date of the original purchase of such product. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorized service agencies. Loss or damage to removable parts will not result in the replacement of the entire product. Due to continuing improvements, actual (replacement) product may differ slightly from the product described herein
THE FOREGOING IS THE SOLE WARRANTY FOR THE PRODUCTS. DAME PRODUCTS HEREBY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. DAME PRODUCTS' LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY UNDER THE FOREGOING PARAGRAPH WILL BE LIMITED TO REPLACEMENT OR REPAIR OF THE PRODUCT BY DAME PRODUCTS OR ITS AUTHORIZED SERVICE CENTERS. THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Remedies
IN NO EVENT WILL DAME PRODUCTS OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR BASED ON ANY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY. SUCH DAMAGES MAY INCLUDE WITHOUT LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION RETAILERS; ANY COST OF ANY SUBSTITUTE EQUIPMENT OR SERVICES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights which vary from state to state or country to country.