When will my order ship?
Orders are typically processed at or before 8:00 PM EST Sunday through Thursday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.
Will my products be shipped separately or together?
All the products in your order will ship together (except for Pillo, which ships separately due to its size.). Please note: if one of your items is out of stock temporarily, it will hold up your entire order until it becomes available. We do not provide split-shipping because it is less environmentally-friendly, and because it increases the chances of a lost or delayed shipment.
How old do I have to be to order from Dame?
You must be at least 18 years of age to order from Dame. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.
How do I track my order?
You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.
What if my package is lost or stolen?
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
Is Pillo's outer mailer sustainable?
Yes! Pillo arrives in a plant-based, biodegradable mailer — an Earth-friendly alternative to plastic bags. Dispose of it guilt-free. You can even compost it!
How does free shipping work?
Free shipping is available for orders over $100 being shipped to the US. We do not offer international free shipping at this time. Discounts dropping the order total below $100 disqualify that order for free shipping.
Will my order be shipped discreetly?
Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "Fulfillment Centers/DCL Logistics." It’ll be our little secret. ;)
NOTE: International shipments may include a customs declaration.
Do you ship internationally?
Not at this time.